Terms & Conditions

SHIPPING & DELIVERY

We dispatch orders within 1-4 business days (i.e. excluding Sundays and public holidays). Open deliveries of parcels are not allowed. Customers can only open and inspect the product after paying the total amount and receiving the product from the delivery personnel.

RETURNS, REPLACEMENTS & CANCELLATIONS & REFUND

Products may only be returned or replaced if they are eligible as per the information given below each product's page. Return & exchange facility can only be availed within 96 hours of the goods being delivered to the shipping location. Puresprout.in will not be liable for any errors after the 96-hour period is exhausted. 
Return pickup can be only arranged for pin codes covered by our return courier partners. Once your return is received at our fulfillment centre, you will receive a replacement against the returned product or a full refund in the form of store credit or a gift card, which can be redeemed during a future purchase at Puresprout.in. Any outbound shipping charges paid will not be refunded if the order is self-returned by the customer.
Orders are only eligible for cancellation if the cancellation request is received before the shipping of goods. A cancellation request can be made by selecting the same in the "My Account" section of the customer dashboard. Once a request for cancellation is received, the refund will be processed back to the original payment method in case of pre-paid orders. Also, a replacement can only be availed once per order if the above conditions are met. Multiple replacement requests for the same order will not be entertained.
Note :Returns/Replacement/Exchange is not applicable for custom/special orders, products customized according to customer's requirements and products sold at a special price (over and above the website price).

 

DAMAGED/DEFECTIVE PRODUCT POLICY

All products are guaranteed to be shipped in new condition .If a good arrives damaged due to Puresprout.in's or its courier partner's negligence, it can be replaced with a new, undamaged product. If clearly the outer packaging of the received shipment is damaged, it needs to be mentioned on the courier POD with the remark "Damaged", otherwise no claims for exchange will be entertained. All other issues have to be raised to Customer Care. Please contact the customer care team within 24 hours of receiving the damaged/defective product. Sufficient images, videos and proofs (including the image of the address label) need to be provided in case the outer packaging is damaged. The complete damaged product, including all parts and packaging, must be returned. Please note that the replacement goods will only be sent after Puresprout.in receives the damaged product.

 

PRODUCT WARRANTY

Certain products sold by Puresprout.in carry a manufacturer's warranty. Specific warranty information is provided on individual product pages. Please consult the manufacturer's website if additional warranty information is needed. Should you have a problem with any item covered under a manufacturer's warranty, we will do our best to assist you. Due to restrictions on accepting warranty returns, please call 9816602410 or email contact@ puresprout.ops@gmail.com before returning any merchandise by mail for warranty consideration. Warranty claims are subject to the sole discretion of the product manufacturer/distributor, and Puresprout.in can only assist in such cases. Puresprout.in does not provide pick-up and delivery service for Warranty Claims.

PureSprout reserves the right, in its absolute discretion, to cancel or change the policy terms and conditions at any time. Void where prohibited by law.

 

VIEWING ORDERS

You can view your current orders and your history under My Account. Here you have access to all of your recent orders, account information, address book and more. You can click on each individual order to view the details and even click on "reorder" to quickly checkout with the previously purchased items.

 

UPDATING ACCOUNT INFORMATION

Within My Account, you may update your personal information by clicking on the corresponding "edit" link under each module.

 

PRICE MATCH TERMS AND CONDITIONS

  • If you are planning on purchasing a product and find a price lower than that offered by Puresprout.in, let us know before making your purchase, and we will try matching the price. All price match requests will only be considered if you make a purchase from us. We will not respond to questions after a product has been purchased.
  • We will match the price of our competitors based on product price, payment terms and delivery (total shopping cart costs, which include delivery to your door.
  • Our price matching policy does not extend to the following: Gifts with purchases, or reward point discounts.
  • The competitor's product must match Puresprout.in’s product exactly. The competitor's product must be Authentic, Made by the same manufacturer and Procured from an approved distributor/company, and Shipped from the same country of origin, new (not close to, or past its used-by date), the same size, quantity, color, and brand.
  • A publically advertised price.
  • The competitor must only deal in Indian currency.
  • The policy applies to the competitor's final price including GST, taxes, fees, delivery and other fees or charges.
  • The competitor's product must be in stock at the time of the price comparison.
  • Approved price matches do not automatically apply to future transactions with Puresprout.in
  • Puresprout.in expressly reserves the right to refrain from price matching where this would result in a sale below cost price. All price matches are at our sole discretion, and we are the final decision-makers.
  • Not available to Wholesalers, Resellers, Retailers, Bulk Buyers and Institutional Buyers.
  • Puresprout.in reserves the right to limit the number of products available for price-matching at its discretion.
  • Price Match Guarantee cannot be combined with any other offer or pricing adjustment and is limited to a maximum of 3 transactions per household per calendar year.
  • Puresprout.in reserves the right to terminate the Price Match Guarantee and/or modify the policy terms and conditions at any time at its sole discretion. Void where prohibited by law.