Terms & Conditions
Returns, Replacements, Cancellations & Refund
Products may only be returned or replaced if they are eligible as per the information given below each product's page. Return & exchange facility can only be availed within 96 hours of the goods being delivered to the shipping location. PureSprout will not be liable for any errors after the 96 hour period is exhausted.
Orders are only eligible for cancellation if the cancellation request is received prior to the shipping of goods. Cancellation request can be made by selecting the same in "My Account" section of customer dashboard. Once a request of cancellation is received, refund will be processed back to the original payment method in case of pre-paid orders. Also, replacement can only be availed once per order if above conditions are met. Multiple replacement requests for same order will not be entertained.
In a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but has not delivered within 15 days of your completion of the transaction then you may inform us by sending us an email on (email@example.com). In such a scenario you will be entitled to a full refund. We request you to include in the email the following details -Transaction date and Order Number. We shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery then you will be refunded the money within 5-7 working days from the date of the receipt of your email.
NOTE: Returns/Replacement/Exchange is not applicable for custom/special orders, products customised according to customer's requirements and products sold on special price (over and above the website price).
Damaged/Defective Product Policy
All products are guaranteed to be shipped in new condition. If a product arrives damaged due to PureSprout or its courier partner's negligence, it may be exchanged for a new, undamaged product. If clearly the outer packaging of the received shipment is damaged, it needs to be mentioned on the courier POD with the remark "Damaged”, otherwise no claims for exchange will be entertained. All other issues have to be raised to the Customer Care. Please contact the customer care team within 24 hours of receiving the damaged/defective product. Also, the entire damaged product needs to be returned along with all its parts and packaging to initiate the exchange process. Sufficient images, videos, and proofs (including the image of address label) need to be provided in case outer packaging is damaged. Please note, replacement of the product will only be forwarded once the damaged product is received by PureSprout.
We accept payments made using major credit cards/debit cards, E-wallets, Netbanking, UPI, etc. Customers can also opt to pay Cash on Delivery for all orders up to Rs. 99,990 Only.
PureSprout reserves the right, in its absolute discretion, to cancel or change the policy terms and conditions at any time. Void where prohibited by law.